Cisco Unified Communications is a product family for telephony and desktop applications, leading to increased operational efficiency and improve customer service. Cisco Unified CallManager Express, along with Cisco Unity Express are a complete solution based on the Cisco Integrated Services Routers. For larger organizations, the combination between Cisco Unified CallManager and Cisco Unity gives the opportunity to expand access to thousands of users in one or more offices.
The additional applications for management of the telephone calls increase the telephone features and functionality to convergent IP networks and provide support for applications such as unified messaging, multimedia conferences, collaborative call centers and interactive multimedia systems for service.